At pak22, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect from players across Pakistan, why we collect it, how it is used and stored, and what rights you have over your own information. Please read it carefully alongside our Terms & Conditions.
These six pillars summarise pak22's approach to data protection. Full details for each area are set out in the legal sections below.
pak22 collects only the personal data that is strictly necessary to operate your account, verify your identity, process transactions, and comply with applicable regulatory obligations. We do not collect data for its own sake.
All data transmitted between your device and pak22 servers is encrypted using industry-standard TLS protocols. Stored personal data — including CNIC details and payment records — is encrypted at rest and access-controlled within our infrastructure.
pak22 does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data is shared only with service providers directly supporting your pak22 account and with regulatory bodies as required by our operating licence.
You have the right to access, correct, or request deletion of your personal data at any time by contacting pak22 support. You can also withdraw consent to marketing communications from within your account settings without affecting your ability to use the Platform.
pak22 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
In the unlikely event of a data breach that affects your personal information, pak22 will notify affected players promptly and take all reasonable steps to contain the breach, assess its impact, and prevent recurrence. Regulatory notification will be made in accordance with applicable obligations.
This Privacy Policy ("Policy") is issued by pak22 ("pak22," "we," "us," "our") and applies to all personal data collected from users ("you," "your," "the Player") of the pak22 platform accessible at pak22.app ("the Platform"), including its mobile-optimised website and any associated services.
pak22 is committed to protecting the privacy and security of every player who interacts with our Platform. We recognise that Pakistani players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy explains in plain, legal-standard terms what information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your own data.
This Policy should be read alongside pak22's Terms & Conditions and Responsible Gaming page, both of which are incorporated by reference into the broader contractual and compliance framework governing your use of pak22.
By registering an account on pak22 or continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood its contents.
For the purposes of applicable data protection legislation, pak22 acts as the data controller in respect of the personal data it collects and processes from players using the Platform. This means pak22 determines the purposes for which and the manner in which your personal data is processed.
If you have any questions, concerns, or requests relating to your personal data, you may contact pak22's data protection team at:
pak22 collects the following categories of personal data from players, depending on the nature of your interaction with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan or photograph | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, residential address | Registration |
| Financial Data | JazzCash / EasyPaisa account numbers, HBL / UBL / Meezan Bank account details, deposit and withdrawal records, transaction reference numbers | Deposits, withdrawals & KYC |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, wagering patterns, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type and OS, browser type and version, login timestamps, session tokens | Each platform session |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Marketing Preferences | Opt-in / opt-out status for promotional communications, preferred communication channel | Registration or account settings update |
pak22 collects your personal data through the following channels:
pak22 uses your personal data for the following purposes:
pak22 processes your personal data on one or more of the following legal bases:
pak22 does not sell your personal data. We share your data with third parties only in the following limited circumstances:
pak22's servers and certain third-party service providers may be located outside Pakistan. Where personal data is transferred to jurisdictions that may not provide the same level of data protection as Pakistan's applicable laws, pak22 implements appropriate safeguards — including contractual data protection clauses — to ensure your data remains protected to the standard described in this Policy.
By registering and using the Platform, you acknowledge and consent to the transfer of your personal data to the countries and jurisdictions in which pak22 and its service providers operate, subject to the protections described above.
pak22 retains your personal data for as long as your account is active and for a defined period thereafter, as required by law and legitimate business needs. The following retention periods apply:
On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
pak22 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:
pak22 uses cookies and similar technologies to operate the Platform, analyse usage, and personalise your experience. The following types of cookies are used:
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
Subject to applicable law and certain limited exceptions, you have the following rights in relation to your personal data held by pak22:
To exercise any of these rights, please contact pak22 at [email protected]. We will respond to your request within 30 days. Where requests are complex or numerous, we may extend this period by a further 30 days, in which case we will notify you accordingly.
pak22 will send you promotional communications — including bonus offers, game announcements, and platform news — only where you have explicitly opted in to receive such communications at the time of registration or subsequently through your account settings.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect your ability to receive essential transactional communications related to your account — such as deposit confirmations, withdrawal notifications, security alerts, and support responses — which are sent regardless of your marketing preference.
pak22 operates a strict 21+ age policy. The Platform is not directed at, and must not be used by, any person under the age of 21. pak22 does not knowingly collect personal data from individuals under 21 years of age.
If pak22 becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, all associated data will be securely deleted (subject to any mandatory regulatory retention requirements), and the matter will be handled in accordance with pak22's responsible gaming obligations.
Parents and guardians who believe that a minor may have registered or used a pak22 account should contact support immediately at [email protected] so that corrective action can be taken without delay.
pak22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, pak22 will notify you by displaying a prominent notice on the Platform at your next login and/or by sending a notification to your registered email address.
The "Last updated" date at the top of this page will be revised to reflect the date of the most recent amendment. Continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must stop using the Platform and request account closure.
We encourage you to review this Policy periodically to stay informed about how pak22 protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pak22 handles your personal data, please contact our data protection team. We are available seven days a week and aim to respond to all privacy-related enquiries within two business days.
When contacting us about a data rights request, please include your registered pak22 username and a clear description of your request so we can process it as quickly as possible.
Play cricket betting, slots, and live casino with full confidence that your personal data and PKR transactions are protected at every step. 21+ only. Please play responsibly.
pak22 is strictly for players aged 21 and above. Gambling is entertainment — not a source of income. Always set a budget, only wager funds you can afford to lose, and use the responsible gaming tools available in your account settings at any time.
If gambling is affecting your wellbeing or that of someone close to you, contact pak22 support at [email protected] or activate self-exclusion from your account settings immediately.